Terms of Service
This website is operated by Hawker Supplies Ltd NZ. Throughout the site, the terms “we”, “us” and “our” refer to Hawker Supplies Ltd NZ. Hawker Supplies Ltd NZ offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site (www.hawkersupplies.com) and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Discount Codes
Discount codes offered by www.hawkersupplies.com are subject to availability, and applicability. Hawker Supplies Ltd NZ reserves the right to cancel, revoke or void any discount code at any time. Orders placed that do not comply with our intended usage of the discount code will be modified or cancelled at the discretion of Hawker Supplies Ltd NZ. For example if a discount code is offered for bank deposit orders it is not to be used with orders paid in another manner. Hawker Supplies Ltd NZ may attempt to contact you to discuss non compliant usage of a discount code and to alter or create a new order.
Privacy Policy
Introduction
Hawker Supplies Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Hawker Supplies Ltd users, and conforms to internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact us via the contact page on our website: https://www.hawkersupplies.com/pages/contact-us
Collection of Information
In order to use the Hawker Supplies Ltd website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Hawker Supplies Ltd is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collected Information
Any details collected from Hawker Supplies Ltd’s customers are required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. www.hawkersupplies.com is hosted on the Shopify platform, all pages on www.hawkersupplies.com are automatically secured via the Hyper Text Transfer Protocol Secure (HTTPS), this means all communications between your browser and www.hawkersupplies.com are encrypted, this is easy to see on any page by checking the URL has the https:// prefix. www.hawkersupplies.com uses a Shopify shopping cart, Shopify is certified Level 1 PCI DSS compliant. When you enter sensitive information (such as credit card numbers) on our website, that information is 256-bit encrypted using secure socket layer technology (SSL), this is the same level of encryption used by large banks to keep your information secure. When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us via the contact page on our website: https://www.hawkersupplies.com/pages/contact-us
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us via the contact page on our website: https://www.hawkersupplies.com/pages/contact-us
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, phone, email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Hawker Supplies Ltd uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us via the contact page on our website: https://www.hawkersupplies.com/pages/contact-us
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
Hawker Supplies Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service (such as freight/delivery service).
These third parties are prohibited from using your personally identifiable information for any other purpose.
Hawker Supplies Ltd does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the Hawker Supplies Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.hawkersupplies.com.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement and possibly other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time without notice, so please review it frequently.
Security Policy
www.hawkersupplies.com is hosted on the Shopify platform, all pages on www.hawkersupplies.com are automatically secured via the Hyper Text Transfer Protocol Secure (HTTPS), this means all communications between your browser and www.hawkersupplies.com are encrypted, this is easy to see on any page by checking the URL has the https:// prefix. www.hawkersupplies.com uses a Shopify shopping cart, Shopify is certified Level 1 PCI DSS compliant. Shopify includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Hawker Supplies Ltd uses Shopify Payments (powered by Stripe) & Paypal Payment Gateways for its www.hawkersupplies.com online credit card transactions. Both Stripe & Paypal process online credit card transactions for thousands of New Zealand merchants, providing safe and secure means of collecting payments via the Internet.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. Stripe forces HTTPS for all services using TLS (SSL). All card numbers are encrypted on disk with AES-256 encryption
PayPal is in compliance with PCI DSS version 2.0 and can be recognized by the card brands as compliant with the PCI DSS standard. PayPal is fully certified as a Level 1 card processor.
Payments are fully automated with an immediate response.
When entered on www.hawkersupplies.com your complete credit card number cannot be viewed by Hawker Supplies Ltd or any outside party.
For more information about Shopify and PCI compliance, please visit www.shopify.com and https://www.pcisecuritystandards.org/
For more information about Shopify Payments (powered by Stripe) and online credit card payments, please visit: www.shopify.com and www.stripe.com
For more information about Paypal and online credit card payments, please visit www.paypal.com
Delivery Policy
Hawker Supplies Ltd ships to the North & South Islands of New Zealand. The Shipping Rate for your order is automatically calculated based on the destination, volume, weight and value of your order. If an auto-calculated rate is not displayed or if you feel the auto-calculated rate is incorrect please contact us for an exact rate via the contact page on our website: https://www.hawkersupplies.com/pages/contact-us
After ordering online from www.hawkersupplies.com you will automatically receive an email confirmation from Shopify containing your order details (if you have provided your correct email address).
Once full payment is received we will attempt to send your goods on the next available courier of our choice on working days. From the date of dispatch the courier's targeted delivery time is 1-2 working days. Rural addresses generally add 1-2 working days. Note P.O.Box addresses are not accepted. Please provide a recognised New Zealand physical delivery address.
For truck freight pricing on items that are too large / heavy to send via Courier please contact us via the contact page on our website: https://www.hawkersupplies.com/pages/contact-us with your full delivery address & the product link/s so that we can price freight. We do not give target delivery times for truck freight as we’ve found the time taken at each step of the process varies too much. We try to do our parts of the process as quickly as possible, requesting quotes, booking freight, packaging etc. but we cannot control what the 3rd party truck freight companies do.
We use multiple carriers to be able to offer our customers more delivery options and the cheapest possible Shipping Rates.
If you wish to query a delivery please contact us via the contact page on our website: https://www.hawkersupplies.com/pages/contact-us
If you wish to purchase and pick up directly from Hawker Supplies Ltd see the "Contact Page" for contact info and physical address (Amberley, Nth Canterbury, NZ).
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase please firstly email us via the contact page on our website: https://www.hawkersupplies.com/pages/contact-us with photos and information relating to the issue within 7 working days of the date of uplift or arrival of the goods. Include in said email the purchase reference/s.
Returns are only accepted with prior approval from Hawker Supplies Ltd for the goods to be returned. For local customers we recommend physically returning the goods in person by making appointment to do so, this will generally result in a faster resolution.
Where goods are deemed by Hawker Supplies Ltd to have a manufacturing fault Hawker Supplies Ltd will repair, replace, credit or refund the goods at Hawker Supplies Ltd's discretion.
This refund policy does not apply to goods which have been installed, partially installed, worn or used, damaged after delivery, or if any attempt has been made to alter the goods or if they have been dropped or broken.
Once Hawker Supplies Ltd has approved the goods to be returned:
- All goods must be returned in their original condition with a copy of the receipt/s and/or purchase references included. Goods must be well packaged to avoid damage in transit. It is the buyer’s responsibility to return the goods, all postage and insurance costs are to be paid by the buyer.
- Unless otherwise instructed by Hawker Supplies Ltd we recommend that you return the goods via tracked post, note that you are responsible for prepaying all postage and keeping the receipts.
- You assume any risk of lost, theft or damaged goods during transit & therefore Hawker Supplies Ltd advises you take out shipment registration of insurance with the postal carrier.
- Hawker Supplies Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.
